The following forms the terms and conditions between you and One To Another for the use of this website and the purchase of goods for your own private use. It is in addition to your statutory rights. We have written this in plain English and this document is part of our commitment to providing total customer satisfaction. If you would like to comment or are unsure about any aspect of these conditions or any other part of our website, then please let us know - we will be pleased to provide prompt assistance.
Contact details can be found on the Contact Us page.

Information about our products

We will provide honest, clear, legal and decent information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at www.asa.org.uk) and we will comply with any rulings given by the ASA on any complaints raised with them.

We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes, we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.

When making available any gift certificates, vouchers, discounts or special offers to you we will clearly say if any restrictions apply. The specifications of each product will include details of any specific technical requirements needed in order to operate it correctly. Please make sure that you have checked these requirements before purchase.

Prices/Ordering and Delivery

The prices of all goods on this website are in pounds sterling and Euros inclusive of VAT. Prices and offers remain valid on day of publishing only.

We accept payment in pounds sterling and euros only. The methods of payment we accept are debit cards displaying the Switch or Delta logos and credit cards displaying the Visa, Mastercard or JCB logos. We will never charge your credit card until the goods you have ordered are available for despatch to you.

We will confirm any order you place with us through this website by e-mail promptly after your order is placed. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed entered into between you and One To Another for the supply of any order until such confirmation is received by you. We will clearly show you at the point you place your order if any delivery charges will be added to the price of the goods.

We will provide you with a receipt for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about and, at the latest, within 30 days of our agreement to do so.

We will only be held liable for any loss or compensation beyond the amount charged to you for any failure on our part to deliver goods ordered by you as the UK Sale of Goods Act 1979 makes provision for (in essence the difference in cost directly and naturally occurring from you purchasing the same goods elsewhere as a result of our failure to deliver).

In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and tell you why.

Security, Data Protection and Privacy

We are registered to hold your details and meet the conditions of the Data Protection Act 1988. We will not hold sensitive information about you or transfer information about you to third parties without your permission and on request we will promptly send you a copy of any details that we hold about you.

We will not send you advertising material if you do not want us to or send you e-mail if you have indicated you do not want us to. We have taken all reasonable steps to ensure that our website is secure and that all sensitive information transmitted through it is sent securely and held confidentially. Any third parties or agents that we may use to process this sensitive information on our behalf have also taken all reasonable security steps. The only exceptions to the above are where we may take appropriate and reasonable steps in the prevention of criminal and fraudulent activity.

Consumer Law
We meet the obligations under the consumer protection laws currently in force in the United Kingdom including:

• Sale of Goods Act 1979
• Supply of Goods and Services Act 1982
• Trade Descriptions Act 1968
• Unfair Contract Terms Act 1977 and the 1999 Regulations
• Consumer Protection Act 1987
• Data Protection Act 1998

Complaints and solving disputes

We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days. You may write directly to One To Another on any matter concerning our products or service. The address is on the Contact Us page.

 Your commitment to One To Another  

All portions of this website and arrangement thereof, and all software code and other material on this website are ©2008 One To Another or its content and technology providers.

You agree that you use this website at your own risk and accept it ‘as is’. You agree that you shall not hold One To Another or any of its employees or agents liable for any damage or loss however caused, whether due to the One To Another ’s negligence or otherwise.

You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of One To Another or use this website for any illegal or unauthorised activity.

By using this website you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are. You agree to accept liability for any loss suffered by One To Another as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.